Hey, I’m Caitlyn.

Goal-oriented UX and marketing professional with experience leading small to medium sized design and development teams. I have been embedded on agile product and technology teams while working alongside business leaders to solve complex customer experiences for 8 years. My career has largely been in the healthcare and education industries, but I am currently transitioning into gaming.

EXPERIENCE

  • Unannounced (TBA) AA Co-op Open World Shooter
    King Art Games (Independent AA studio with 100+ employees in Bremen, Germany)
    Aug. 2023—Oct. 2024 (Remote)

    • Overseeing UI/UX systems and implementation throughout the game

    • Refining existing UI concepts and implementation in Unity

    • Evaluating playtesting feedback to improve UX systems

    • Establishing a branded UI style guide including colors, fonts, icon libraries, textures, design direction, and more

    • Implementing WCAG 2.0 AA and CVAA Accessibility standards

  • Jan. 2017—Current (Remote)

    • Absorb is an entrepreneurial endeavor that quickly scaled into a full-service creative agency. 

    • Have achieved 2-3x growth year-over-year and maintained at least 75% profitability annually

    • Management of all RFPs, RFIs, and RFQs

    • Responsible for all client relations and brand management 

    • Sourcing and leading teams of specialized contractors for creative and technical roles across strategic and creative teams

    • Analyzing calculated risks to achieve business growth through new endeavors

    • Responsible for general business management including company logistics, brand and identity management, business strategies and growth projections 

  • April 2022—November 2022 (Remote)

    • Fostered innovative ideas to improve telehealth and in-person experiences for patients and providers across new and existing products and services

    • Implemented strategic business plans and timelines for the launch of Rume Health

    • Assisted in the migration of large-scale organization change including re-orgs, acquisitions, and the establishment of infrastructure to scale

    • Responsible for the retirement of Covid Clinic’s web app and historical booking process. This effort spanned across 6 months to establish a new booking and data management process while designing and developing the new Covid Clinic v2.0 website. Collaborated closely with the Software Engineering and Product teams.

    • Responsible for the launch of Rume Health’s online identity and website. We started with a microsite and worked on a 2 month turnaround time to launch Rume v1.0. 

    • Established processes for change management, version control, and documentation for all web environments

  • Digital Campus Design and Infrastructure 
    October 2018—April 2022 (Remote)

    • Managed communication between design and development teams and introduced systems for clear communication and reporting

    • Worked on the Rivet team to create a revolutionary design system in higher education

    • Lead the design of quickly-implemented experimental digital products at the height of the C-19 pandemic

    • Conducted extensive user research and testing on vital university products, systems and marketing spaces

    • Wrote research documentation and findings reports for senior leadership

    • Collaborated with the analytics team to inform data-driven decision making

    • Hands-on UI/UX design for university websites

    • See through of accessibility principles

    • Information architecture and content management

  • August 2017—October 2018 (Indianapolis, IN)

    • Client relations and support

    • BD Medical Devices brand manager

    • Eli Lilly brand manager

    • Layout and creative graphic work on slide decks, white papers, and interactive PDFs

    • Creation of visually interesting medical illustrations from basic scientific sketches

    • UI/UX design for web portals and websites

    • Management of all internal creative needs

  • October 2016—May 2018 (Remote & Indianapolis, IN)

    • Marketing campaign management

    • Creation of various print and digital promotions

    • Implementation of promotional campaigns

    • Maintained brand consistency across all materials

MINDSET AND SKILLS

Design Philosophy & Leadership:

  • Advocate for empathic design processes to create valuable customer experiences.

  • Strong ability to shift focus and guide teams through rapidly changing priorities, aligned with business needs.

  • Ethical, neutral, and empathetic approach to conflict resolution.

  • Keen understanding of Accessibility principles and WCAG compliance.

  • Expertise in identifying growth opportunities for both individuals and businesses.

  • Data-driven decision-making informed by research and industry best practices.

Hands-on skills:

  • Extensive experience in user research, including report creation and documentation around research and user testing.

  • Proficient in creating process and user flows, wireframes, and journey maps for business evaluation and strategic planning.

  • Agile project management methodologies.

  • Budget planning and basic bookkeeping.

  • Branding and design system establishment and refinement while designing for digital applications across web and game engines.

  • Highly Proficient With:

  • Project Management Tools: Monday, Asana, Airtable.

  • Google Marketing Suite: Google Analytics, Google Search Console, Google Tag Manager, Google Domains.

  • Design Tools: Figma, Adobe Creative Cloud (InDesign, Photoshop, Illustrator).

  • Productivity Tools: Google Workspace, Microsoft Suite, LLM AI Systems (ChatGPT).

  • Game Design Software: Unity Game Engine.

EDUCATION

Herron School of Art & Design

  • BFA, Visual Communication Design

  • Focus in Digital Design + User Experience

  • Studies and activities included:

    • Visual Communications

    • User Experience

    • Digital Design

    • Color Theory

    • Art History

    • Fine Art Photography

    • Fine Art Illustration

Mooresville High School

  • Core 40 Honors Diploma

  • Studies and activities included:

    • Varsity Swimming

    • Chamber Orchestra - 2nd Chair Violin

    • Fine Arts Academic Team - Arts & Music leader

    • National Honor Society (NHS)

    • Fellowship of Christian Athletes (FCA)

    • Tri Kappa Art Show Winner - 1st & 2nd Place

    • Art Club leader

    • AP Art

    • AP History

    • AP English

    • AP Psychology